Responsible Gaming at bajii365

bajii365 operates exclusively for adults aged 18 and above. This is a firm, non-negotiable requirement that applies to every player in Bangladesh and all other markets where the Platform is accessible. We verify the age of every new registrant during the account creation process and conduct additional KYC checks where there is any reasonable doubt about a player's age.

If a player is found to be under 18 years old at any point — whether detected during registration, during a routine KYC review, or reported by a concerned third party — their account will be suspended immediately. Any funds deposited by an underage player will be returned to the payment source used for the original deposit, and all winnings accumulated during the period of underage play will be voided. bajii365 takes underage gambling extremely seriously and cooperates fully with any relevant authorities where required.

Why this matters: Research consistently shows that exposure to gambling during adolescence significantly increases the risk of developing gambling-related problems in adulthood. Protecting young people from gambling harm is not just a legal obligation — it is a moral one. Every team member at bajii365, from developers to support agents, is trained on this commitment.

Gambling is a widely enjoyed leisure activity for millions of people across Bangladesh and around the world. The vast majority of players on bajii365 gamble responsibly — they set a budget, play within it, and treat wins and losses as part of the entertainment experience. However, for a smaller number of people, gambling can develop into a compulsive behaviour that causes genuine financial, psychological, and social harm.

Problem gambling — sometimes also called gambling disorder — is characterised by a persistent inability to control gambling behaviour despite mounting negative consequences. It is not a character flaw or a lack of willpower. It is a recognised behavioural condition that can affect anyone, regardless of income, education, or background. Early awareness and honest self-reflection are the most effective tools for preventing a casual habit from becoming a serious problem.

bajii365 encourages every player to think of gambling as a form of paid entertainment — similar to going to a cinema or attending a cricket match. You should only ever gamble with money you can comfortably afford to lose. Gambling should never be used as a way to earn income, recover debts, or cope with emotional distress. If you find yourself gambling for any of those reasons, it is important to take a step back and consider whether you need support.

Common warning signs of problem gambling include the following:

If you recognise two or more of the above signs in yourself or someone close to you, we encourage you to use the self-assessment checklist in Section 6 and to contact our support team for guidance.

One of the most effective ways to stay in control of your gambling spend is to set a deposit limit before you start playing. bajii365 provides every registered player in Bangladesh with a straightforward deposit limit tool, accessible directly from the Account Settings section of your profile. You can set limits in BDT (Bangladeshi Taka) across three time horizons:

• Daily Deposit Limit: The maximum total amount you can deposit into your bajii365 account within any rolling 24-hour period.
• Weekly Deposit Limit: The maximum total amount you can deposit within any rolling 7-day period, measured from the day you set the limit.
• Monthly Deposit Limit: The maximum total amount you can deposit within any rolling 30-day period. This is the most commonly used limit for players who prefer to align their gaming budget with their monthly income cycle.

How limits work in practice: When you reduce an existing deposit limit, the new lower limit takes effect immediately — there is no waiting period. This ensures that a decision made in a moment of clear-headed reflection cannot be undone by a later impulse. When you request an increase to an existing limit, bajii365 applies a mandatory 48-hour cooling-off period before the higher limit becomes active. This delay is intentional: it gives you time to reconsider whether an increase truly reflects your considered choice.

There is no minimum deposit limit — you can set your daily limit as low as ৳100 if you prefer very small-stakes play. bajii365 does not charge any fee for setting, adjusting, or removing deposit limits. We actively encourage every new player to set a deposit limit as part of their registration process, even if they are confident in their self-control. Having a hard limit in place removes the cognitive burden of making spending decisions in the heat of play.

Sometimes the right response to a difficult session — or simply a busy period in life — is to take a short break from gambling rather than a full self-exclusion. bajii365's time-out feature lets you pause your account for a defined period of your choosing, after which access is automatically restored without requiring any further action on your part.

During an active time-out, your bajii365 account remains open and your balance is preserved, but you cannot log in, deposit, or place any bets. Any pending withdrawals initiated before the time-out began will be processed normally. Promotional and marketing communications are paused for the duration of your time-out and resume automatically when access is restored, unless you have separately opted out of marketing.

Session Time Reminders: In addition to time-out periods, bajii365 provides in-session notifications that alert you when you have been playing continuously for a set duration — for example, 30 minutes, 1 hour, or 2 hours. You can configure your preferred reminder interval in Account Settings. These gentle reminders encourage regular breaks and help prevent extended, uninterrupted sessions that can impair decision-making and lead to overspending.

Self-exclusion is the most powerful responsible gaming tool available on bajii365. It is designed for players who recognise that their gambling has moved beyond healthy limits and who want a firm, enforced break from the Platform. Unlike a voluntary time-out — which you can choose not to renew — a self-exclusion carries stronger protections and is specifically intended for players who are concerned about problem gambling.

How to Request Self-Exclusion: You can request self-exclusion at any time by contacting the bajii365 support team via 24/7 live chat or by emailing support@bajii365. Our team will activate your exclusion immediately upon receipt of your request — you do not need to provide a detailed explanation, and there is no waiting period. Simply state that you wish to self-exclude and specify whether you prefer a minimum-term or indefinite exclusion.

bajii365 offers two self-exclusion options:

• Minimum-Term Self-Exclusion (6 months): Your account is suspended for a minimum of six months. At the end of this period, you may request reinstatement of access, but only after completing a responsible gaming review with a member of our support team. Reinstatement is not automatic.
• Indefinite Self-Exclusion: Your account is permanently suspended with no scheduled reinstatement date. If you later wish to return to the Platform, you must submit a formal reinstatement request, undergo a responsible gaming review, and observe a mandatory 7-day cooling-off period before access can be restored. bajii365 may decline reinstatement if there is reasonable concern about the player's wellbeing.

What happens during self-exclusion: All deposits are blocked. All promotional and marketing communications — including SMS, email, and in-platform notifications — are suspended for the full duration. Any balance remaining in your account at the time of self-exclusion is returned to your registered payment method (bKash, Nagad, or Rocket) within 5 working days. bajii365 will not solicit you to return to the Platform during an active self-exclusion period.

The following checklist is adapted from widely used problem gambling screening tools. It is intended as a starting point for honest self-reflection — not a clinical diagnosis. Read each statement carefully and consider whether it has applied to you in the past 12 months of playing on bajii365 or any other gambling platform.

If you believe that gambling is causing you or someone you care about genuine harm, the most important step is to talk to someone. bajii365's 24/7 support team is trained to handle responsible gaming conversations with sensitivity and without judgment. We will listen, explain your options, and help you activate whichever protective tool is right for your situation — whether that is a deposit limit, a time-out, or a full self-exclusion.

How to reach bajii365 Responsible Gaming Support:

• Live Chat: Available 24/7 directly within the bajii365 platform. This is the fastest way to speak with a trained support agent.
• Email: support@bajii365 — please include "Responsible Gaming" in your subject line so your message is prioritised.
• Phone / WhatsApp: +880 1700-000365 — our team is reachable during Bangladesh Standard Time (BST, UTC+6) business hours for voice support.

bajii365 also encourages players who need professional counselling or clinical support to reach out to qualified mental health professionals. While bajii365 is not a healthcare provider and cannot offer clinical advice, we recognise that problem gambling sometimes requires professional therapeutic support beyond what an online gaming platform can provide. Speaking to a doctor, counsellor, or trusted community leader in your city — whether in Dhaka, Chittagong, Sylhet, Khulna, or elsewhere across Bangladesh — is a valid and positive step.

For family members and friends: If you are concerned that someone close to you is experiencing harm from gambling, you can contact bajii365's support team on their behalf. We can advise you on the most effective ways to have a supportive conversation, and — with the account holder's consent — we can assist in activating protective measures on their account. We understand that problem gambling rarely affects only the individual; it has an impact on families and communities. bajii365 is committed to supporting the wider circle of people affected.

bajii365 takes the protection of children and young people extremely seriously. Beyond the strict age verification procedures described in Section 1, we encourage all adult players who share a device or household with minors to take additional practical steps to prevent underage access to gambling content.

Recommended steps for adults sharing devices with minors:

• Never save your bajii365 login credentials in a shared browser or on a shared device. Use a private browsing window or a personal device-only browser profile.
• Log out of your bajii365 account fully after each session — do not simply close the browser tab with your session still active.
• Enable a device-level PIN, pattern lock, or biometric lock (fingerprint or face ID) on any mobile phone or tablet that you use to access bajii365.
• Use parental control software on shared home computers to restrict access to gambling-related websites. A range of free and paid parental control tools are available and compatible with all major browsers used in Bangladesh.
• Talk openly with young people in your household about the risks of gambling and why bajii365 is an adults-only platform. Education is one of the most effective preventive tools available.

If you discover that a minor has accessed bajii365 using an adult's account — whether your own or another adult's — please report it to our support team immediately. bajii365 will take immediate action to close the session, investigate the access, and review whether any transactions need to be reversed. Protecting young people is a shared responsibility, and we take every report of this nature with the highest level of seriousness.