bajii365 Frequently Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, placing cricket bets, claiming bonuses, and playing safely on bajii365 — answered clearly in one place for players across Bangladesh.
This FAQ covers the most common questions bajii365 players in Bangladesh ask about creating an account, making deposits and withdrawals through bKash, Nagad, and Rocket, understanding game rules and RTP, claiming bonuses, and using our responsible gaming tools. If your question is not answered here, our 24/7 English-language support team is always available via live chat.
Easy Registration
Open a bajii365 account in under two minutes using your mobile number. NID-based KYC keeps the verification process simple for all players in Bangladesh.
bKash, Nagad & Rocket
Deposit and withdraw instantly using Bangladesh's most popular mobile wallets. Minimum deposit ৳200, minimum withdrawal ৳500, zero platform fees.
Cricket & Live Casino
Bet on BPL, IPL, and T20 World Cup matches or join live dealer tables powered by Evolution Gaming and Ezugi — all from one account on bajii365.
Welcome Bonus
New players on bajii365 receive a welcome bonus on their first qualifying deposit — credited automatically with no promo code required.
SSL Encrypted & RNG Certified
All connections use TLS 1.3 encryption. Every slot and virtual table game runs on independently certified RNG software for provably fair outcomes.
Responsible Gaming Tools
Set deposit limits, activate time-outs, or request self-exclusion at any time at no cost. bajii365's player wellbeing tools are available 24/7 from your account settings.
Category 1
Account & Registration
How do I create an account on bajii365?
Creating an account on bajii365 takes under two minutes. Visit the site, click the registration button, and fill in your mobile number, a unique username, and a strong password. You will also need to confirm you are 18 years or older and agree to the Terms and Conditions. Once submitted, your account is active and you can proceed to verify your identity and make your first deposit.
What documents are required for KYC verification on bajii365?
bajii365 requires a valid government-issued photo ID for KYC verification — an NID (National Identity Card), passport, or driving licence issued in Bangladesh are all accepted. You will also need to submit a recent selfie holding the ID document. In some cases, a proof of address such as a utility bill or bank statement dated within the last three months may also be requested. KYC verification is typically completed within 24 hours of submission.
I forgot my bajii365 password — how do I reset it?
To reset your bajii365 password, click the 'Forgot Password' link on the login page and enter your registered mobile number or email address. A one-time reset code will be sent to you. Enter the code when prompted, then set a new password. If you do not receive the reset code within five minutes, check your spam folder or contact bajii365's 24/7 live chat support for assistance.
Can I have more than one account on bajii365?
No — bajii365's Terms and Conditions strictly permit only one account per player. Duplicate accounts are identified during KYC review and will result in all accounts being suspended and any winnings accumulated on secondary accounts being voided. If you accidentally created two accounts, contact support immediately to have the duplicate closed before any penalties are applied.
How do I close my bajii365 account permanently?
To permanently close your bajii365 account, contact the support team via 24/7 live chat or email support@bajii365 with a written closure request. Before the account is closed, any remaining balance will be withdrawn to your registered payment method. Note that account closure is different from self-exclusion — if your reason for closing is related to gambling harm, the support team can discuss self-exclusion options that may be more appropriate.
Category 2
Deposits & Withdrawals
How do I deposit money on bajii365 using bKash?
To deposit via bKash on bajii365, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit (minimum ৳200), then follow the on-screen instructions to complete the transaction through your bKash app or bKash USSD menu. Deposits via bKash are credited to your bajii365 account instantly in most cases, and never later than 5 minutes after the transaction is confirmed.
How long does a Nagad deposit take on bajii365?
Nagad deposits on bajii365 are processed instantly and credited to your gaming balance in real time under normal conditions. On rare occasions — typically during peak hours or Nagad system maintenance windows — processing may take up to 10 minutes. If your Nagad deposit has not appeared in your bajii365 balance after 15 minutes, contact live chat support with your Nagad transaction reference number and the support team will investigate immediately.
What is the minimum withdrawal amount on bajii365?
The minimum withdrawal amount on bajii365 is ৳500 regardless of which payment method you use. This applies to bKash, Nagad, Rocket, and Upay withdrawals alike. There is no maximum single withdrawal limit published on the platform, though withdrawals above ৳50,000 may be subject to additional identity verification before processing. bajii365 does not charge a fee on withdrawals, though your mobile wallet provider may apply their own standard transaction charges.
How long does a withdrawal from bajii365 take to arrive?
Most withdrawals from bajii365 to bKash, Nagad, and Rocket are processed within 1 to 4 hours of the request being approved. During peak periods or when additional verification is required, processing can take up to 24 hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank typically take 1 to 3 business days. bajii365 aims to process all withdrawal requests within the same working day they are submitted.
Does bajii365 charge any fees on deposits or withdrawals?
bajii365 does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their standard transaction fees, which are outside bajii365's control. It is worth checking your mobile wallet's current fee schedule before initiating a large transaction so there are no surprises on the amount received.
Can I deposit using Rocket on bajii365?
Yes, Rocket (Dutch-Bangla Bank Mobile Banking) is a fully supported deposit and withdrawal method on bajii365. The process is the same as bKash and Nagad — select Rocket in the payment section, enter your amount, and complete the transaction via the Rocket app or USSD code. Rocket deposits are credited instantly, and withdrawals to Rocket typically complete within 1 to 4 hours.
Category 3
Games & Gameplay
How do I bet on cricket matches on bajii365?
To bet on cricket on bajii365, navigate to the Cricket section from the main menu. You will see a list of upcoming and live matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Select a match, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm the bet. Live in-play betting is available on selected matches, allowing you to place bets while the game is in progress.
What types of slot games are available on bajii365?
bajii365's Slots section features hundreds of titles from leading providers including Pragmatic Play, NetEnt, and Microgaming. The library covers classic 3-reel slots, modern 5-reel video slots with bonus rounds, Megaways titles, jackpot slots with pooled prize pots, and branded games. RTP (Return to Player) percentages are displayed on each game's information page, typically ranging from 94% to 97%. All slot games are available on both desktop and mobile browsers without a download.
Is bajii365's live casino available on mobile in Bangladesh?
Yes, bajii365's live casino — powered by Evolution Gaming and Ezugi — is fully optimised for mobile play on Android and iOS devices. The live dealer streams are HD-quality and adapt automatically to your device's screen size and internet connection speed. Players across Bangladesh — whether in Dhaka, Chittagong, Sylhet, or Khulna — can enjoy live roulette, live baccarat, live blackjack, and live Andar Bahar on a 4G or broadband connection without any noticeable lag.
Are the games on bajii365 fair and certified?
All casino games on bajii365 use independently certified Random Number Generator (RNG) software, which ensures that every spin, card draw, and dice roll produces a genuinely random outcome that cannot be predicted or manipulated. The RNG certification covers all slots and virtual table games. Live casino games use physical equipment (cards, roulette wheels) overseen by real dealers in certified studio environments. bajii365 is committed to fair play for every player on the platform.
Can I play Mermaid Fishing and other fishing games on bajii365?
Yes, Mermaid Fishing is one of the most popular titles in bajii365's fishing games category. In Mermaid Fishing, players use virtual cannons to shoot at underwater creatures — each creature carries a different multiplier value, and landing a hit adds those credits to your balance. The game supports multiple players simultaneously and works on both desktop and mobile browsers. Stake amounts are flexible, making it accessible for casual players and high-rollers alike.
How do I use Keno Bonus Number on bajii365?
The Keno Bonus Number feature on bajii365 is a promotional enhancement to the standard keno game. When a designated bonus number is drawn in an eligible keno round, players who selected that number receive a multiplied payout on top of their standard win. The active bonus number for each draw period is published in advance on the Keno Bonus Number page. To participate, simply include the published bonus number in your keno selection for the corresponding draw.
Category 4
Bonuses & Promotions
What is the welcome bonus on bajii365 and how do I claim it?
bajii365 offers a welcome bonus for new players on their first qualifying deposit. The bonus is credited automatically to your account once your deposit clears — no promo code is required. The welcome bonus is subject to wagering requirements (typically 20–30x the bonus amount) that must be completed before any winnings derived from the bonus can be withdrawn. Full bonus terms, including eligible games and expiry periods, are available in the Promotions section of the platform.
What does the wagering requirement on bajii365 bonuses mean?
A wagering requirement means you must place a total bet amount equal to a specified multiple of your bonus before the bonus-derived balance becomes withdrawable. For example, if you receive a ৳1,000 bonus with a 25x wagering requirement, you need to wager a total of ৳25,000 on eligible games to unlock withdrawal of those funds. Slots typically contribute 100% toward wagering, while live casino games may contribute a lower percentage. Check the specific bonus terms in your account for the exact contribution rates.
Does bajii365 have a loyalty or VIP rewards programme?
bajii365 operates an ongoing loyalty programme that rewards regular players with points for every real-money bet placed on the platform. Points accumulate across all game categories — cricket betting, slots, live casino, fishing games, and keno — and can be redeemed for bonus credits or cash rewards depending on your loyalty tier. Higher tiers unlock additional perks such as faster withdrawal processing, dedicated account managers, and access to exclusive promotions. Details of the current tier structure are available in the Rewards section of your account.
Can I use a bonus on cricket betting at bajii365?
Bonus funds on bajii365 can generally be used across the sportsbook, including cricket betting markets, though the contribution rate toward wagering requirements may differ from slots. For example, sports bets might contribute 20–50% per stake toward clearing a bonus, compared to 100% for slots. Always check the specific terms of the active bonus in your account before deciding which games to use it on, as contribution rates vary by promotion type.
Are there seasonal promotions at bajii365 for Bangladeshi events?
Yes, bajii365 regularly runs promotions tied to key events in the Bangladesh calendar — including BPL season deposit bonuses, Eid special cashback offers, Pohela Boishakh (Bengali New Year) free spins events, and enhanced odds during ICC tournaments. These promotions are announced in the Promotions section of the platform and via email to opted-in players. bajii365 recommends checking the Promotions page at the start of each major cricket tournament season to make sure you do not miss an enhanced offer.
Category 5
Safety & Responsible Gaming
Is bajii365 safe to use in Bangladesh?
bajii365 uses TLS 1.3 encryption with 256-bit AES to protect all data in transit between your device and the platform servers, meaning your personal details, payment information, and account activity are encrypted at all times. Account access is protected by password authentication and optional two-factor verification. bajii365's games are RNG-certified for fair outcomes and its payment integrations use the security infrastructure of trusted Bangladesh payment providers including bKash, Nagad, and Rocket.
Is bajii365 legal in Bangladesh?
bajii365 is an online gaming platform that operates as a safe and reliable service for adult players in Bangladesh. The platform uses SSL encryption, certified RNG software, and established payment partners to provide a secure and fair environment. Players in Bangladesh should be aware of their local regulations regarding online gambling and make their own informed decisions. bajii365 does not make specific claims about licensing jurisdiction on behalf of individual users.
What is the minimum age to play on bajii365?
The minimum age to register and play on bajii365 is 18 years. This is a firm requirement enforced through age verification during registration and KYC document review. Any account found to belong to a player under 18 will be immediately suspended, all deposits returned to the original payment source, and all winnings voided. bajii365 takes underage gambling extremely seriously and encourages adults who share devices with minors to log out after every session.
How do I self-exclude from bajii365?
To self-exclude from bajii365, contact the support team via 24/7 live chat or email support@bajii365 and state that you wish to self-exclude. Your account will be suspended immediately — no waiting period applies. bajii365 offers a minimum 6-month exclusion or an indefinite exclusion. During the exclusion period, all deposits are blocked and all marketing communications are paused. Any balance remaining at the time of exclusion is returned to your registered payment method within 5 working days.
How do I set a deposit limit on bajii365?
Deposit limits on bajii365 can be set directly from the Account Settings section once you are logged in. You can choose a daily, weekly, or monthly limit in BDT — there is no minimum limit, and setting one is free. Reductions to your existing limit take effect immediately. Increases are subject to a 48-hour cooling-off period before they become active, giving you time to reconsider. bajii365 encourages all players to set a deposit limit as a standard part of responsible play.
Still Have Questions? We Are Here to Help.
Our 24/7 English-language support team is available around the clock via live chat. You can also explore our games, read our responsible gaming guide, or log in to your bajii365 account directly.
18+ Only — Gambling involves risk. Please play responsibly.